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Export Knowledge Base / Role Playbooks / Junior Onboarding

Junior Export Specialist & 7-Day Onboarding Playbook

Role Scope: 0-6 Month Export Sales Representatives, Account Executives, International Sourcing Interns

🏢 Executive Operating Context & Truth Anchors

This operating manual aligns cross-functional stakeholders across Earsoon Toys' dual manufacturing campus (15,000 m² Chenghai injection molding facility and Yiwu Sanqi polyurethane foaming plant). Every policy, SLA threshold, and compliance standard codified in this dossier is contractually binding and audited under SEDEX 4-Pillar (SMETA ID: ZC41920847), Disney FAMA (Facility ID: W128-4829-1), and amfori BSCI Grade A (DBID: 394218).

01

7-Day Rookie Acceleration Curriculum

Every newly recruited export specialist completes an intensive 7-day technical onboarding curriculum: Day 1: Chenghai Injection & Yiwu Foaming Plant Walkthrough; Day 2: 10-Step Rapid RFQ Screening & Spam Filtering; Day 3: ASTM F963-23, EN 71, and CPSIA Safety Testing Directives; Day 4: Haitian Press Metallurgy, Tooling Steels (S136 vs NAK80), and DFM Basics; Day 5: 20GP/40HQ Container CBM Stacking & Ocean Freight Calculation; Day 6: Quid-Pro-Quo Price Negotiation & Concession Matrix Drills; Day 7: Live Mock RFQ Defense and Certification Examination.

02

5 Golden Inbound Qualifying Questions

Junior representatives must immediately deploy the 5 Golden Qualifying Questions upon receiving any overseas buyer inquiry: 1) What is your target destination country and mandatory testing directive (e.g., US ASTM F963 vs EU EN71)?; 2) What is your estimated annual purchase volume and anticipated first trial order quantity?; 3) Do you require standard catalog SKUs with custom branding, or a bespoke private-mold development?; 4) What is your mandatory in-store delivery or port discharge deadline?; 5) What are your retail packaging specifications (e.g., window box, blister card, PDQ countertop display, or bulk master carton)?

03

Sample Dispatch & Air Freight Protocol

To eliminate sample inventory depletion from hobbyists and fake sourcing agents, junior specialists must strictly enforce our sample dispatch protocol: standard catalog samples are provided free of charge, but international courier freight (DHL, FedEx, UPS) must be paid upfront by the buyer or charged to their active corporate courier account. Prior to dispatch, the specialist must capture high-resolution multi-angle photographs and video documentation of the sealed sample for archiving.

04

Fraud Detection & Red Flag Checkpoints

Junior specialists must verify every new account against our 4-point fraud detection matrix: 1) Free public email addresses (@gmail, @yahoo, @hotmail) without a verifiable corporate domain or LinkedIn corporate page; 2) Suspicious requests for immediate free air freight samples with promises of 'millions of pieces next month'; 3) Unsolicited foreign government tenders originating from West Africa requesting notary inspection payments; 4) Any request to alter corporate banking remittance details received via email.

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